Shipping & Returns Policy

Last Updated: August 20, 2026

Thank you for shopping with us! We work with a print-on-demand fulfillment partner, Lulu Direct, to produce and ship your orders. Because each product is made specifically for you after your order is placed, please review the following shipping and return information before completing your purchase.

Shipping

Order Processing

All products are made to order. Once you place an order, it is sent to our fulfillment partner for production.

Please allow several business days for your order to be produced before it ships. Production and delivery times may vary depending on the product, destination, shipping method, seasonal demand, and carrier conditions.

Because your product is manufactured specifically for your order, orders generally cannot be canceled once production has begun.

Shipping Times

Shipping and delivery estimates are provided at checkout and are estimates rather than guaranteed delivery dates.

Delivery times may be affected by:

• Production volume or delays

• Carrier delays

• Weather or natural disasters

• Incorrect or incomplete shipping addresses

• Customs processing or international shipping restrictions

• Other circumstances outside of our control

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Lulu Direct notes that production and delivery estimates are not guaranteed and that certain delays can extend delivery times.

Incorrect Shipping Addresses

Please carefully review your shipping information before placing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible. Address changes may only be possible before the order enters production or ships, and we cannot guarantee that changes can be made in time.

We are not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer.

Returns

Made-to-Order Products

Because our products are printed and produced specifically for each order, we do not accept returns or exchanges for buyer's remorse, incorrect selections, or changes of mind.

This includes situations such as:

• Ordering the wrong product

• Selecting the wrong size, format, or variation

• Entering an incorrect shipping address

• Changing your mind after placing an order

• No longer wanting the product

Lulu Direct operates as a print-on-demand fulfillment service and does not accept standard customer returns. Individual stores establish their own return policies.

Damaged, Defective, or Incorrect Products

We want you to receive your order in excellent condition.

If your order arrives damaged, defective, incorrectly printed, or otherwise has a manufacturing issue, please contact us within 30 days of the order's shipment date.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the damage or defect

• Photos of the packaging when applicable

We will review the issue and, when appropriate, work with our fulfillment partner to arrange a replacement or other appropriate resolution.

Lulu Direct provides replacement support for qualifying damaged, defective, incorrectly packaged, or undelivered orders when reported within its applicable support period.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate the shipment.

For orders affected by shipping issues, we may work with our fulfillment partner and shipping carrier to determine the appropriate resolution.

Please note that delivery estimates are not guaranteed.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

International shipments may also take longer due to customs processing and local delivery conditions.

Cancellations

If you need to cancel your order, contact us as soon as possible after placing your order.

Because products are made to order, cancellation requests cannot be guaranteed once an order has entered production.

Contact Us

If you have a question about your order, shipping, or a product issue, please contact us through our Contact Us page or the customer service email listed on our website.

Please do not contact Lulu Direct directly regarding an order placed through our store. As the merchant, we are responsible for assisting our customers and working with Lulu Direct when fulfillment issues occur.

Thank you for supporting our shop!